Year-End and New Year Holiday Notice

Thank you for using caseplay.
Please be informed that our office will be closed for the year-end and New Year holidays from Saturday, December 27th to Sunday, January 4th.

During this period, our shipping operations and customer support will be handled as follows:

◆ Shipping Schedule

The final shipping day for the year will be for orders placed by Wednesday, December 24th,
provided that payment is completed by the same date.

Orders placed on or after Thursday, December 25th will be processed, manufactured, and shipped sequentially starting Monday, January 5th.

As all items are made-to-order and produced individually after an order is placed,
please note that shipping may take additional time depending on order volume, even after regular operations resume.

We kindly ask for your understanding.

◆ Customer Support

Our customer support desk will be closed from Saturday, December 27th to Sunday, January 4th.

Inquiries received after 5:00 PM on Friday, December 26th will be answered sequentially from Monday, January 5th.

Please note that responses may be delayed depending on the volume of inquiries.

We apologize for any inconvenience this may cause and appreciate your understanding during the holiday closure.

caseplay Support Team